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- At least the ticket subject must be in English.
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# Mantis (helpdesk)
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[Mantis](https://helpdesk.sinergise.com/) is our client facing issue tracker or helpdesk.
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[Mantis](https://www.mantisbt.org/) is our client-facing issue tracker or helpdesk.
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- On some projects it is integrated with RT, it will create a corresponding ticket in the RT and forward all the communication to that ticket.
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- Mantis time tracking feature is used on maintenance or support projects billed by the hour.
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- The choice of language used depends on the client, usually Slovene for Slovenian clients and English for all other clients.
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